Withdrawal Policy

Welcome to Mon-Coussin.com. We want to ensure that your shopping experience is pleasant and transparent. Therefore, we have established the following withdrawal policy, which outlines your rights as a consumer based in France, in accordance with European and French legislation.

Right of Withdrawal

You have a right of withdrawal allowing you to cancel your purchase without having to justify reasons within a period of fourteen (14) calendar days. This period runs from the day of receipt of the products ordered.

To exercise this right, please inform us of your decision by a clear statement:

My-Cushion.com

Address: 33 rue de Siam, 13011 Marseille
Mobile: 06 51 44 15 79
Email: contact@mon-coussin.com

You may also choose to use any other explicit means to communicate your decision. The notification should be sent before the expiry of the period mentioned above.

Returns Conditions

• Product Condition: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packaged to avoid damage during return travel.
• Exclusion for orders over 500 euros: Please note that orders valued over 500 euros are not eligible for return.
• Return Costs: Return costs will be covered by Mon-Coussin.com to ensure a hassle-free customer experience.

Procedure and Reimbursement

Once your decision has been notified and the product has been returned in accordance with our conditions, a full refund will be made to the credit card used for the initial payment. The refund will include the costs associated with the order, including the initial shipping costs.

We will make the refund within fourteen (14) days of notification of your withdrawal, or until we receive the returned items, whichever is the earliest.

Exceptions

In accordance with current regulations, certain goods are excluded from the right of withdrawal if:

• The item has been used or damaged by the customer after delivery.
• The order exceeds a total amount of 500 euros.

If you have any questions regarding our policy or need assistance with the return process specific to our Mon-Coussin.com site, please do not hesitate to contact our customer service at the number listed above or by email. We are here to ensure that your experience with us is as satisfying and simple as possible.